This course provides the same information as our regular Mediation Skills course, but it has been augmented to better serve mediators who are located in India. Organized around a real world, two-party mediation, the course deconstructs the mediation process into predictable stages. Several of the course instructors are widely acknowledged pioneers of mediation in India. Mediation Skills for the Indian Audience is for individuals who wish to work in commercial mediation, community mediation or mediate in the workplace. Our students learn how to proactively prevent disputes and to mediate more formal disputes, including those in litigation. Students are typically professionals in the legal field, government, hospitals, educational institutions and the business world.
EMA offers this course as an entire program, or students can purchase and take one module at a time. Mediation Skills is designed to be taken online, on your schedule, at your own pace. If you take the entire course, we recommend that you spend a few days implementing what you have learned in one module before beginning the next module. Practice and reflection are encouraged through online exercises and worksheets. Assessments by EMA are included.
The course is usually completed in 40 hours.
What to expect:
- Understand the key principles of mediation and how to apply them.
- Recognize the importance of a systematic and thorough analysis of the conflict situation.
- Learn how to use communication techniques effectively, including active listening, strategic questioning, delivery, appropriate word choice, and non-verbal communication.
- Learn the art of negotiation – how to help parties resolve their dispute in a manner consistent with their individual needs and objectives.
- Understand the nuances of offering and accepting apologies during mediation.
- Learn how to create an environment of safety and hope that fosters meaningful dialogue.
- Become skilled in building connections with and between parties.
- Understand the connection between emotions and cognition.
- Learn how to proactively prevent disputes or settle disputes before they become lawsuits.
- Recognize that conflict is not inherently bad.
- Appreciate the influence of culture and bias on communication and conflict.
- Be able to identify ethical issues in mediation and understand how to respond appropriately.
- Understand how mediation skills can make you more successful in your current role, or help you move toward a new career.
The purpose of this course it to learn how to conduct successful dispute resolution. Each module focuses on specific mediation skills unique to stages of the process. In addition, each module includes a discussion of ethical issues and other issues unique to mediating the complex case.