“The overall teaching was effective just based on the expert's experience. I appreciated how everyone's teaching method was based upon his/her professional experience.”

“I found all the modules interesting and an eye-opener. The module on emotions was particularly interesting to me for my personal and professional growth. In all my 35 years as a legal practitioner only now do I appreciate the role emotions play in dispute resolution.”

“Bruce is very knowledgeable in mediation and very good at delivering the course. He not only trains you in the theories and skills of mediation but also gives you lifetime examples from his practice which jogs your memory to relate the course to your in-person experiences.”

Mediation Skills Course

$997.00

The Mediation Skills course emphasizes the key principles that beginning mediators should know, as well as how to apply them in a real world environment. This course, organized around a real world, two-party mediation, deconstructs the mediation process into predictable stages, with guidance and expertise from industry pioneers. It is for individuals who wish to work in commercial mediation, community mediation or mediate in the workplace. Our students learn how to mediate formal disputes, including those in litigation, as well as proactively prevent disputes.

For those who want to:

Pursue a career in commercial mediation
Learn the skills of dispute resolution, and develop their mediation competency
Benefit from dispute resolution in the workplace… as well as in their personal lives
Work in public service and learn how to “reach across the aisle” to bring together those who have opposing views
Develop a deeper understanding of the mediation process and how it works

How we teach:

We want you to learn the skills of mediation the right way… and that’s not through a textbook.
We help you absorb the key principles of mediation by applying specific techniques in a real-world environment… by blending theory with practice.
The course is taught around a two-party commercial mediation.
Bruce Edwards, your instructor, breaks down the mediation process into simple stages… with commentary and lessons from experts in the field of mediation.

What you'll learn:

The Mediation Skills course includes:

The key principles of mediation… and how to apply them
The importance of a systematic and thorough analysis of conflict resolution
How to design the most appropriate mediation process to fit the needs of all parties
How to build connections, even with the most difficult parties
The subtle art of negotiation… with consideration for the many influences of cultures and bias
How to use communication techniques to your advantage

…and much more

Learn at your Own Pace on any Device

40-hours of interactive and comprehensive instruction

14 Expert Instructors

“Being in the room” virtually when Bruce mediates a case from start to finish

Assessment and feedback at the end of each module

6-month course access… because life can get in the way sometimes

CLE Credits

Discounts

Learn at your Own Pace on any Device

40 Hours of Interactive Instruction

14 Expert Instructors

Shadow (virtually) as Bruce mediates a case from start to finish

Assessments and Feedback

6 Month Course Access

CLE Credits

Discounts

Each module includes: EMA experts sharing their real world, practical knowledge with students. Try It! exercises and a final assessment provide opportunities to test and expand your skill set.

Introduction to the Principles of Mediation – Foundational knowledge to guide beginning mediators

Convening Techniques in Mediation – A systematic look at what mediators can do to prepare for mediation

Communication Techniques in Mediation – Effective verbal and non-verbal communication skills

Apology and Forgiveness in Mediation – Considered the “Gold Standard” in dispute resolution when done properly

Opening Techniques in Mediation – How to create an atmosphere of safety and hope in mediation process

Emotion in Mediation – Emotional competency differentiates the average mediators from the gifted ones

Culture & Bias in Mediation – Teaches mediators how to recognize and acknowledge impact of culture and bias in the mediation process

Negotiation Skills in Mediation – Also known as “exploring the art of the possible”

Ethics in Mediation – Teaches ethical issues that frequently occur in mediation

Careers in Mediation – Build a career with almost limitless potential and satisfaction

The course includes text, video and reflective exercises. Lessons are taught around an authentic role play. You move freely through the slides, at your own time. Click to watch the sample now.

Emotions Module Course Preview

Communication Skills Module Course Preview (Non-verbal communications)

Here’s what some of our graduates say about our Mediation Skills Course

"The overall teaching was effective just based on the expert's experience. I appreciated how everyone's teaching method was based upon his/her professional experience."

- Mediator from Rwanda

"I found all the modules interesting and an eye-opener. The module on emotions was particularly interesting to me for my personal and professional growth. In all my 35 years as a legal practitioner only now do I appreciate the role emotions play in dispute resolution. From a personal perspective, the modules have opened my eyes to dealing with emotions and understanding their place in personal and family relationships."

- Mediator from the US

"Bruce is very knowledgeable in mediation and very good at delivering the course. He not only trains you in the theories and skills of mediation but also gives you lifetime examples from his practice which jogs your memory to relate the course to your in-person experiences. The course he has designed is unique in that it focuses on mediator skills. This course taught me not only to look at the parties and disputes before me but primarily to focus on examining myself with the intent of ensuring that I am appropriately armed with the skills of mediation to help the parties."

- Mediator from the US