Technical Support
Enrolling in an Edwards Mediation Academy (EMA) course is easy.
To enroll in a course, select the course you want to purchase from the website, and on the course page, click PURCHASE.
On the next screen, click the CHECKOUT button once you have confirmed to check out and purchase the course. During checkout, you will be asked to create an account for the course with an email address, username, and password. This will be your login information for the course and any other courses you take with EMA.
Once you have completed the purchase, you will receive an email confirming your login credentials. You can log in to the course from the home page on our website using the My Account button or here.
To log in the first time or to continue after you have logged out:
STEP 1: Go to the home page: www.edwardsmediationacademy.com. On the top right of the page, click the blue “My Courses” button.
STEP 2: Use your login credentials to log in to your account. And click Log in.
STEP 3: Click on the course name
If you are having difficulties working in the course:
99% of issues with course navigation are fixed by clearing your cache.
Clearing your cache means deleting non-essential information your device automatically stores when visiting a new site or opening an app. Too much cache can slow your computer and prevent it from retaining your progress when using courses that include video and interactive elements.
Clearing your cache is easy is quick and easy to do (and makes your computer run much quicker and smoother).
The easiest way to get directions is to ask Google: “How Can I Clear My Cache in [Browser name] on my [Device type – PC, Macbook, Android, or iPhone]? Once you clear your cache, make sure to restart your computer.
Step-by-step instructions are also included on your course page under, Need Help?
If you have any questions, reach out to danielle@edwardsmediationacademy.com
There are two ways to record your answers on your course workbooks:
- The first option is to print the workbook as you find it in your course. In each module, the first Try it! has a link to the workbook; you can open it up and print it.
- The second option is to download the eWorkbook from the Resources Tab (top R corner of each module) and save it to your computer desktop. It will save as a fillable PDF. When you are ready to work on the eWorkbook, open it up and type directly onto the page. Every time you close out of the document, you will be asked if you would like to save your changes. Click yes.
If you would like to change your password for any reason, simply:
Reset it on our login page here by clicking on the link “Forgot your password?” on the bottom side of the screen. You will receive a temporary password to your email address with resetting instructions.
Our courses work best with the following browsers:
Platform | Browsers Supported (all latest versions) |
Windows | Microsoft Edge, Google Chrome, Firefox |
Mac | Safari, Google Chrome, Firefox |
Mobile | Safari, Google Chrome |
Internet Explorer may work but is not supported, and students often have difficulty as they progress in the course.
We serve a global audience and offer various payment options to simplify purchasing a course.
We currently accept the following types of payments:
- Visa
- Mastercard
- American Express
- Discover
- Diners Card
- Paypal
If you are having issues making a Credit Card (Stripe) payment for a course, the most common cause is that the card has restrictions on cross-border usage. If the card was issued in a country other than the United States, you should contact your bank to see if you have this restriction, and if so, ask if it can be removed.
Another option is to check out using our PayPal payment gateway. You can also ask for an invoice for a wire transfer.
If you are having issues with video playing correctly in the course:
This means you need to clear your cache (see response above under Navigation Issues), or you might be experiencing bandwidth issues.
If it is a bandwidth issue, suggestions include waiting until a less busy time OR moving to a different location.
If the above is not feasible (you cannot find a better time or location), reach out to discuss other options.
How can I revisit my completed course?
Once you have completed your course, it will be moved to the back page of your dashboard. You can find it by clicking the blue View All My Courses button on the bottom R side of your dashboard.
