Mediation Skills Course 2017-10-05T01:12:08+00:00

Mediation Skills Course Overview

The Mediation Skills course emphasizes the key principles that beginning mediators should understand and how they apply in an alternative dispute resolution (ADR) environment. This course is designed for individuals who wish to work in commercial mediation, community mediation, or workplace environments requiring dispute resolution skills. Our students learn to proactively prevent in-house disputes and to mediate more formal disputes, including those involved in litigation.

The course is geared toward legal professionals, HR managers, supervisors, ombudsman and others in positions of leadership and management. Our students work in the legal field, non-profit organizations, hospitals, educational institutions and the business world.

Taught by established leaders in the mediation field, the course is designed to be taken online, on your schedule, and in your own space. We recommend that you take the Mediation Skills course in modules, focusing on completing one module at a time. Then, spend a few days implementing what you have learned before beginning the next module. Practice and reflection are encouraged through online exercises and worksheets (available with course materials). Assessments by EMA are included.

Estimated course completion: 40 hours

View Course Samples

What to expect:
  • Understand the key principles of mediation and how to apply them.
  • Recognize the importance of a systematic and thorough analysis of the conflict situation.
  • Learn how to design the most appropriate mediation process to fit the needs of all parties.
  • Learn how to use communication techniques effectively, including active listening, strategic questioning, delivery, appropriate word choice, and non-verbal communication.
  • Learn the art of negotiation: how to help parties resolve their dispute in a manner consistent with their individual needs and objectives.
  • Understand the nuances of offering and accepting apologies during mediation.
  • Learn how to create an environment of safety and hope that fosters meaningful dialogue.
  • Become skilled in building connections with all parties and encouraging participation.
  • Understand the importance of recognizing and encouraging authentic emotions.
  • Learn how to proactively prevent disputes or settle disputes before they become lawsuits.
  • Recognize that conflict is not inherently bad.
  • Appreciate the influence of culture and bias on communication and conflict.
  • Be able to identify ethical issues in mediation and understand how to respond appropriately.
  • Understand how mediation skills can make you more successful in your current role, or help you move toward a new career.

EMA’s Mediation Skills course has been accredited with the California Bar Association for 23 hours of CLE, including 1.75 Ethics hours and 1.5 hours toward Bias. After completion, you will receive a certificate from Edwards Mediation Academy for a 40-hour course. If you are from out of state, please contact your state bar association about reciprocal accreditation.



Mediation Skills Course Samples

The course includes text, video and reflective exercises. Lessons are taught around an authentic role play. You move freely through the slides, at your own time.

Emotions Module Sample:


Communications Module Sample:





EMA Courses are accredited with the California Bar Association. Students earn CLE credits.

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