Mediation Skills Course

Mediation Skills

Mediation Skills Course Overview

The Mediation Skills course emphasizes the key principles that beginning mediators should understand and how they apply in an alternative dispute resolution (ADR) environment. This course is designed for individuals who wish to work in commercial mediation, community mediation, or workplace environments requiring dispute resolution skills. Our students learn to proactively prevent in-house disputes and to mediate more formal disputes, including those involved in litigation.

The course is geared toward legal professionals, HR managers, supervisors, ombudsman and others in positions of leadership and management. Our students work in the legal field, non-profit organizations, hospitals, educational institutions and the business world.

Taught by established leaders in the mediation field, the course is designed to be taken online, on your schedule, and in your own space. We recommend that you take the Mediation Skills course in modules, focusing on completing one module at a time. Then, spend a few days implementing what you have learned before beginning the next module. Practice and reflection are encouraged through online exercises and worksheets (available with course materials). Assessments by EMA are included.

Accreditation:

EMA’s Mediation Skills course has been accredited with the California Bar Association for 23 hours of CLE, including 1.75 Ethics hours and 1.5 hours toward Bias. After completion, you will receive a certificate from Edwards Mediation Academy for a 40-hour course. If you are from out of state, please contact your state bar association about reciprocal accreditation.

View Course Samples

This is a great course that shows you how a mediation really works. My favorite part is the virtual shadowing, where Mr. Edwards allows you to watch his interactions during a mock mediation. It is so authenticate you will forget it is a mock mediation. Plus, the course has wonderful and on-point discussions by knowledgeable experts. This is a gold standard course and I am still taking notes from it.
-M. Troy Hazelton, esq., mediator

Mediation Skills (this is a FULL course)

Associated Courses

$499.00

What to expect:
  • Understand the key principles of mediation and how to apply them.
  • Recognize the importance of a systematic and thorough analysis of the conflict situation.
  • Learn how to design the most appropriate mediation process to fit the needs of all parties.
  • Learn how to use communication techniques effectively, including active listening, strategic questioning, delivery, appropriate word choice, and non-verbal communication.
  • Learn the art of negotiation: how to help parties resolve their dispute in a manner consistent with their individual needs and objectives.
  • Understand the nuances of offering and accepting apologies during mediation.
  • Learn how to create an environment of safety and hope that fosters meaningful dialogue.
  • Become skilled in building connections with all parties and encouraging participation.
  • Understand the importance of recognizing and encouraging authentic emotions.
  • Learn how to proactively prevent disputes or settle disputes before they become lawsuits.
  • Recognize that conflict is not inherently bad.
  • Appreciate the influence of culture and bias on communication and conflict.
  • Be able to identify ethical issues in mediation and understand how to respond appropriately.
  • Understand how mediation skills can make you more successful in your current role, or help you move toward a new career.
Course Fee:
$499

Category:

OR TAKE BY MODULE

Introduction to the Principles of Mediation

$29.00

This module provides the foundational knowledge to guide beginning mediators as they seek to develop their unique skillset.  After taking this module, students will understand the different approaches to mediation in both a professional and personal setting and will see its potential application within a litigation environment, a community environment and in the business world.  Students will learn the key principles underlying all mediations. They will benefit from an introduction to the stages of mediation, their importance, and the mediator’s role in moving the parties toward an ultimate settlement.  Additionally, this module will help aspiring mediators recognize how their prior work and life experiences will impact their approach to mediation, as they look for ways to expand their skills.

EMA expert mediators share real world, practical knowledge with students. Try It! exercises and a final assessment provide opportunities to test and expand your skillset.

This module is intended for aspiring mediators (both commercial and community) as well as for HR managers, supervisors, ombudsmen and others in positions of leadership and management.

Approved for 1.5 hours CLE.

Course Fee:
$29

Category:

Convening Techniques in Mediation

$79.00

This module provides a systematic and thorough look at what mediators can do to prepare for mediation while designing the most appropriate mediation process to fit the needs of the parties.

Not everyone comes to mediation ready to meaningfully participate. Often, prospective participants are hesitant and skeptical. Well-planned convening activities set the stage for successful mediation while avoiding the possibility of predictable failures. Unlike other mediation courses, this training gives convening the attention it deserves as the foundation stone for ultimate success.

This module teaches the objectives of a convening process and the most effective ways to implement those objectives.  Upon completion, students will know how to identify relevant stakeholders and how to ensure their meaningful participation in the process.  Students will also learn a variety of mediation models and their appropriate application.

The module is taught using a unique mediation role play, enabling students to observe convening activities in an actual mediation setting.  EMA expert mediators share real world, practical knowledge with students. Try It! exercises and a final assessment provide further opportunities to test and expand your skillset.

This module is intended for aspiring mediators (both commercial and community) as well as for HR managers, supervisors, ombudsmen and others in positions of leadership and management.

Approved for 3 hours CLE

Course Fee:
$79

Category:

Communication Skills in Mediation

$79.00

Effective verbal and nonverbal communication is a mediator’s stock in trade. Yet, mediators often receive only minimal communication training in a formal educational curriculum.  Successful mediation begins with an in-depth look at communication skills necessary to establish connections and build trust.

Specifically, the Communication Skills in Mediation module teaches mediators how to build trust, and effectively communicate with all parties using verbal and non-verbal communication techniques. Students will learn about the neurobiology underlying communication and specific strategies for improving communication skills.

EMA expert mediators share real world, practical knowledge with students. Try It! exercises and a final assessment provide opportunities to test and expand your skillset.

This module is intended for aspiring mediators (both commercial and community), mediation advocates, as well as for HR managers, supervisors, ombudsmen and others in positions of leadership and management.

Approved for 2.5 hours CLE.

Course Fee:
$79

Category:

Apology and Forgiveness in Mediation

$49.00

Apology in mediation is often considered the gold standard in dispute resolution.  Yet, the many nuances underlying the potential offering and the acceptance of an apology make it an incredibly complex issue for a mediator.

This module focuses on the role of apology and forgiveness in mediation, the different types of apologies, and the strategic considerations for each. It also considers the responsibility of the mediator in coaching parties to develop and respond effectively to apologies.

EMA expert mediators share real world, practical knowledge with students. Try It! exercises and a final assessment provide opportunities to test and expand your skillset.

This module is intended aspiring mediators (both commercial and community) as well as for HR managers, supervisors, ombudsmen and others in positions of leadership and management.

Approved for 1.5 hours CLE

Course Fee:
$49

Category:

Opening Techniques in Mediation

Associated Courses

$79.00

This module teaches mediators how to create an atmosphere of safety and hope in the mediation process, one that fosters meaningful dialogue for everyone involved.  Particular emphasis is given to the unique opening environment and the importance of tailoring each opening to fit the needs of the participants.

Opening Techniques in Mediation is organized around the 3 components of an opening:  the mediator’s, the parties’ and the experts.  After taking this module students will understand the role of the mediator’s opening and the opportunity it presents for building connections.   Further, they will learn how to prepare and coach the parties, using specific strategies and techniques, including the pre-opening, soft opening, and the opening meeting.  Special attention is given to communication techniques and the role of emotions in the opening session.

The module is taught around a unique mediation role play, allowing students to observe opening activities in an actual mediation setting.  EMA experts share real world, practical knowledge with participants. Try It! exercises and an assessment provide opportunities to test and expand your skillset.

This module is intended for aspiring mediators (both commercial and community) as well as for HR managers, supervisors, ombudsmen and others in positions of leadership and management.

Approved for 2.5 hours CLE.

Course Fee:
$79

Category:

Emotions in Mediation

Associated Courses

$49.00

Developing emotional competency is often what differentiates an average mediator from a gifted one. This module teaches the mediator how to recognize and encourage the authentic display of emotions by all parties, as well as appreciate the undeniable connection between emotions and cognition.

Students will learn the neurobiology of emotion and its impact on decision making, the significance of emotion on conflict, influential emotions, and how to encourage their authentic display.  Additionally, students will learn the importance of understanding their own emotional competency and develop strategies to increase this competency.

EMA expert mediators share real world, practical knowledge with students. Try It! exercises and a final assessment provide opportunities to test and expand your skillset.

This module is intended for aspiring mediators (both commercial and community) as well as for HR managers, supervisors, ombudsmen and others in positions of leadership and management.

Approved for 1.5 hours CLE.

Course Fee:
$49

Category:

Culture and Bias in Mediation

Associated Courses

$49.00

Every person comes from a unique background, reflecting distinct cultural, educational and life experiences.  This module teaches mediators how to recognize the tapestry of experience that is within each of us, and acknowledge that uniqueness in building the trust and connection necessary for a successful mediation.  Students will learn about bias (both implicit and explicit) and its impact on decision making in the mediation process.  Most important, students will learn specific strategies to interrupt bias, including how to use curiosity.

EMA expert mediators share real world, practical knowledge with students. Try It! exercises and a final assessment at the end of the module provides opportunities to test and expand your skillset.

This module is intended for aspiring mediators (both commercial and community), mediation advocates, HR managers, supervisors, ombudsmen and others in positions of leadership and management.

Approved for 1.5 hours CLE, including 1.5 Bias credits.

Course Fee:
$49

Category:

Negotiation Skills in Mediation

Associated Courses

$199.00

Negotiation in mediation is otherwise known as “exploring the art of the possible.”  This module teaches students negotiation theory and how it applies to the mediation process, the skills of interest-based bargaining and how to identify the issues that underlie a party’s stated position.  The negotiation process is explored by focusing on three distinct stages: early, mid and late, and on the challenges unique to each stage.  Students will learn strategies to overcome challenges in negotiation including how to resolve impasse moments.  Finally, the components of a durable agreement are identified as students are taught how to achieve a lasting and enforceable agreement.

The module is taught around a unique mediation role play, allowing students to observe negotiation activities in an actual mediation setting.  EMA expert mediators share real world, practical knowledge with students. Try It! exercises and a final assessment provide opportunities to test and expand your skillset.

This module is intended for aspiring mediators (both commercial and community), mediation advocates, HR managers, supervisors, ombudsmen and others in positions of leadership and management.

Approved for 7.5 hours CLE.

Course Fee:
$199

Category:

Ethics in Mediation

Associated Courses

$49.00

The mediation profession is built on trust, and ethical issues are inherent in any conflict environment.

This module teaches students to identify, in real time, ethical issues that frequently occur in mediation and how to prevent these issues from hijacking the mediation process.  Students will learn what types of ethical issues can be expected at each stage of the mediation process and specific strategies to respond appropriately.

EMA expert mediators share real world, practical knowledge with students. Try it! exercises based on real mediation examples and a final assessment at the end of the module provides opportunities to test and expand your skillset.

This module is intended for aspiring mediators (both commercial and community), mediation advocates, HR managers, supervisors, ombudsmen and others in positions of leadership and management.

Approved for 1.75 hours CLE, including 1.75 Ethics credits.

Course Fee:
$49

Category:

Student Discount:

  • To qualify for a student discount, you must be enrolled in an accredited public or private university or college that grants degrees requiring not less than the equivalent of four years of full-time study (for undergraduate) or 2 years of full time study (graduate school).
  • Please email us at the link below with the name of your school and indicate whether you are a student, educator, or administrator.
  • We will send a discount coupon if eligible.
  • Please email us
Mediation Skills

Mediation Skills Course Samples

The course includes text, video and reflective exercises. Lessons are taught around an authentic role play. You move freely through the slides, at your own time.

Emotions Module Sample:

 
Communications Module Sample: